FAQ's - Frequently Asked Questions

General FAQ's

Where is your company?

We are in Sunny Cornwall, with green fields and beautiful beaches and not forgetting our ansom pasties 

How can I get a quotation?

You can order on our online, email us at  This email address is being protected from spambots. You need JavaScript enabled to view it.

Or call our team on 01209 217447 

What are your wristbands made of ?

Silicone rubber, PVC plastic, TYVEK paper, woven thread fabric

Is there a minimum order quantity for wristbands?

The minimum order quantity for all the wristbands is 100

Except for the PVC security bracelets, they are min 500 

What's the turnaround time?

Max time is around 15 days from order to delivery to your door. 

Our factory tries it’s best to deliver faster than that. 

What sizes are available ?

We have the following sizes:

  • Silicone wristbands:-adult 200mm youth 180mm child 160mm
  • TYVEK width:-19mm one size fits all
  • PVC :-one size fits all
  • Fabric:-one size fits all 

If you want a custom size then please call our sales team and they will advise you on how to place a special order. 

What's the mold fee ?

We don't charge a mold fee unless you have multiple sizes of silicone wristbands. We charge a mold fee only when you have more then 1 size wristband in your order.

Can I place my order online ?

Yes, you can. Following are the ways you can place your order

1. Click the BUY ONLINE in the top menu

2. On the phone 01209 217447

3 Via email This email address is being protected from spambots. You need JavaScript enabled to view it.

Does the price include VAT ?

Both the price with and without VAT is always clearly shown on either our online checkout or on our quotation forms. 

I need to make a change to the order that I placed.

Call our sales team at 01209 217447 and they will do their best to make the change as long as the order is not in production.

Digital Proof FAQ's

Can I see any proof before payment ?
You can place the order online a digital proof will be provided in the last stage of the ordering process. If you choose not to proceed with the order after you get the proof then you will be refunded the full amount minus the proof charge of £10
Can I see a sample ?
We can gladly send you a free sample of previous work 
Will I be charged extra if want to change the proof before confirming the order ?
No, you can make as many changes as you like until you are completely happy. 
I received my proof and I want to make a change. How can I do that ?
Simply reply back to the email proof that you received and tell us the change you would like and we will revise the proof and send you a new proof straight back with your changes. 
What is a digital proof?
A digital proof is a digital image of how your wristbands will look. We will ALWAYS send you a image and require your written approval before we start production. You can make as many changes as you like to the digital proof until you are completely happy. 
How can I confirm to the proof I received ?
Simply reply to the proof email stating that you confirm you are happy with the proof and then we will start production.

Shipping & Production FAQ's

What is the freight/shipping costs ?
All of our products are FREE DELIVERY to any UK mainland address. 
Do you ship to APO/FPO addresses, or to a PO Box ?
Sorry no, We only ship to physical address.
How long will it take before I receive my wristbands ?
It takes 8 days for production and 7 days for shipping (total of 15 days).
Is very often much faster. 

Tracking FAQ's

How can I track my order ?

You can call us on 01209 217447 or you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a update on your order. 
Also once the order is ready to be shipped, we will ask which day will be convenient to you for delivery. 

Will I get a tracking number once my order is shipped ?

Yes, a tracking will be emailed once the order is shipped.

We use DPD, they will email you on the morning of delivery with an hour time slot for when your delivery will arrive. 

Payment Information FAQ's

What methods of payment are accepted ?

We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal. 

Customers who do not wish to pay online can choose Pay offline during the checkout process.

How to place an order if you are a school with purchase order (PO) ?

Go to the buy online page and follow the steps and place the order with your specification. Then once you are at the checkout page, enter your shipping and billing information and below that there will a option to "Pay offline ." Click that option and select submit. You will get an order number and you will need to put that order number on your PO and return your completed authorised purchase order to us.  We will then raise the order against your purchase order with a 30 day payment expectation.

Artwork FAQ's

Can I put a logo or emblem on my bands ?

Yes you can upload your own custom company logo artwork or use a standard clipart.

How do I send/upload logo/artwork ?

You can upload a file during the online buying process by clicking the Blue UPLOAD FILE button.

You can also email directly to us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Why the color of actual products is not exact same as the proof I approve ?

The colors of the proof as shown are approximate and will differ on each computer monitor. We use PANTONE ® color number for mixing colors.

Can I use other font, not the default in your font list ?

Yes you can, when you place the order type the font you would like to use and we will use that font.

How many characters fit on a band ?

You can have up to 44 characters on silicone wristbands 

Can I customize wristbands with a different color than the popular colors ?

Yes you can use any color from the PANTONE Color Chart, we will do our best to match it. 

Refunds & Cancellation FAQ's

What if I need to cancel my order ?
Once product is in production no refund can be given if order is cancelled. 
What should I do if I made a payment twice by mistake ?
Please call our sales team and they will assist you with this matter.
What happens if there is a mistake with my order ?

If there is a production error the order will be redone as a priority

Obviously at no extra cost to you.  

Types Of Wristband FAQ's

What is debossed silicone bracelets ?

Debossed wristband is a where the text/logo is sunken into the band. If you wish to have the text/logo in a different colour then you will need to select the colour filled wristbands.

What is color filled silicone bracelets ?

Colorfilled wristbands are same as debossed but the colour filled wristbands are filled in with a colour of your choice.

What is Embossed silicone wristbands ?
Embossed wristbands are where the text/logo is raised on the wristbands.
What is imprinted silicone wristbands ?
Imprinted wristbands are screen printed on the surface of the bands.
Great for fine detail logos.
What is embossed with colour letter ?

The embossed colour letter wristbands are where the letters are raised and the colour of the letters are in a different color.

Can I be the local agency of your company ?

You are more than welcome to place the order online and have them drop shipped to your customer directly.

Are their any hidden fees ?

Our company is transparent on exactly what we charge our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm you order. You will not be charged anything besides what your order total states.

Do you have any other items that are made in Silicone ?

Yes we can make any item in silicone. Please send us your request at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be able to assist you.

Do you have bracelets for a birthday parties ?

Yes, you can customize any style of bracelets for birthday parties.

Can you do wristbands in Rubber ?

We only do 100% silicone. Many times people refer to silicone as rubber but our products are made of 100% silicone only.

Do you do paper wristbands? Tyvek Wristbands? vinyl wristbands ?

Yes, we do such type of bands. Please feel free to call us at 01209 217447 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will get back with you ASAP 

Special Request FAQ's

Can my wristbands order split into different sizes ?

Yes, we can do that. A £35 mold fee will be applied for splitting the sizes, 

We extra size. 

Please mention it in the special instructions if you have any special splitting size requests.

Could I order two different designs in the one batch of silicone wristbands ?
You have to place multiple separate orders if you wish to have multiple designs.
Can my order be split into different colors ?

Yes, you can split your order into different colours 

How to customize wristbands ?
Please go to the order now page and follow the steps and it will guide you through the ordering process.
Placement of message on segmented bands.
When there is no special instruction, the message will be on random segments not on fixed segments.